Abbey Banking

The letters below are are only good for arse paper.

Why the site? Well I don't like being bullied by the big guys, and have to say, big women as well! When you are dealing with such an organisation, you do expect some kind of professionalism. And I also expect their staff to comply with what they tell you. After all, we are the public, and we rely on their expertise and the answers we are given. So now I am going to tell you a short,but true story about one mans plight with Abbey banking.

A big birthday was on the horizon and having just sold my property, I thought, why not get another motorbike. Mid life crisis, call it whatever you want, but a bike was going to be the biggest present I was going to give myself, after all, I couldn't ask mum and dad, like you would when you were younger.

I paid my cheque into the Slough branch on the 16th June 2006. This was not one of your cashier's, but an individual that had her own desk. I needed to explain and show her documentation that would give credibility to the cheque I was submitting. After all the paperwork, I asked her when would the cheque be cleared. She told me it would take 3 days. After all, it was not a payment from Mr. Ma goo, because I had sold him a stamp collection; no, this was money from the sale of a property, and Abbey had already received £82,000 from the proceeds.

On the same day I looked at the Auto trader under the bike section. A Harley Davidson was what I was after. One stood out! The price, £3500. What made this such a bargain was the extras that had been done to it. A Stage one modification, and the 883r sportster had been bored out to 1200cc. That would cost an extra £1500 or more to have them modifications done by Harley's.

I went to see the bike and after having a test ride, I was smitten. There was not another bike in that price range that could match it. I explained to the guy, named Gary, that I was having to wait for a cheque to clear. Gary understood this, and I explained it would be 4 days before he got his money. Like a little kid who just got his sweets, I was grinning from ear to ear, so excited! All I had to do was wait 4 days and I would be roaring up the road on my bike.

Wrong! Abbey fucked up my birthday present, they would not let me have the £3500. I was sent this letter - 20th June 2006, that meant I would have to wait. The capital I had was gained from the sale of my flat. So what was wrong in giving me £3500 in the time I was told ?

After having more problems with my account, I decided to make an official complaint. Oh by the way! I got another bike, same model without the modifications. £4000 it cost and then another £600 for the stage one kit. It will also cost me a further £700 to have the heads done - bored out to 1200cc. Add that up Abbey! Fuck me! That's £1800 more than I was going to spend. All because of Abbey's incompetence!

Getting back to my bike, well, not my bike, I lost the right to buy it. Rightly so, it was not Gary's fault. I could not get the money in time. He did not need to reason with my excuses.

So funny, Abbey sent me letters stating my complaint was being investigated. Each time I rang them, and we are talking about 3 occasions here, I was told that my claim was waiting its turn. I was told there was back log of claims, which put my claim over the time they stated. So I read out my letter and quoted them the Queens English, their Queens English! Look at the letters yourself - tell me if they explain my claim is in a queue. The letters indicate, ( I show one of them) that my claim is being looked at, and they need more time to make sure it is dealt with properly.

I was finally told the letters were formal letters they send out. Oh, are they? I told her, the letters were to keep me humoured, to pacify me, because they are meant to fool me. So my case had not been looked at! Had it? You the public, tell me what those letters portray to you. Do Abbey think we are daft or something? Abbey, wipe your mouths with toilet paper, you need to with the crap you come out with!

Well, the complaint took its time and when it was finally sorted out, I was offered £100. Yahoo! See the letter. That made a dent in that £1800 overspend! So I took the £100 and scarpered, no way was I going to keep my account open. Abbey, you done your damage and now I will do mine.

PS. Abbey, now I am a reasonable chap. If you wish to discuss this matter further and remedy the situation, then I will close this site! Or you can bury your heads in the sand, just like Ladbrokes! That site has been going for nearly 10 years.